The Field Service Technician role is a critical recent position within our dedicated Client Operations team.
You will undergo comprehensive training in the electro‐mechanical assembly of Dexory's products, spending time on site in the UK where you will learn the fundamentals of troubleshooting, servicing & repairing robots.
After completion of this, you will be ensuring our fleet of robots stay operational across the APAC region and you will be an integral part of the team.
This will involve a heavy amount of travel to client sites in order to service, maintain, fault find and repair our robots in the field.
Responsibilities
* Perform service and repairs for Dexory robots and equipment
* Develop, implement and action work instructions for service and repair tasks
* Develop and implement service plans in line with Engineering recommendations
* Maintain product traceability records
* Maintain product currency
* Ensure team compliance with quality assurance processes and contribute to continuous improvement initiatives
* Ensure team compliance with health and safety regulations
* Fulfill additional duties, whether functional or administrative, as assigned by management in a fair and reasonable manner
Requirements
* In excess of three years experience in electromechanical assembly and service in a precision industry (including Motorsport, Aerospace, Railway, Automotive etc.)
* Ability for frequent travel onsite and abroad to client sites (have a passport without restrictions)
* Strong electrical and mechanical diagnostic skills
* Excellent oral and written communication skills
* Impeccable attention to detail
* Ability to work in a team, and to lead a team through tough challenges
* Driven to succeed in dynamic growing organization
* Flexible attitude to working hours and location
* Full Clean Australian driving license
Desirable Experience
* Business software tools such as Jira, Confluence, Slack and G‐Suite
* Manufacturing software such as manufacturing execution systems
* Linux operating system experience
* Root cause analysis methodologies
About Dexory
Dexory is a rapidly growing company that is revolutionising warehouse operations. Working with major industry leaders in logistics and warehousing, Dexory's solutions integrate automation, data intelligence and digital twin technology, to make operations cost efficient, less time consuming and more profitable for its customers.
Benefits
* Performance: High standards, outstanding results
* Impact: Big challenges, bigger results
* Commitment: All in, every time
* One team: One mission, shared success
AAP/EEO Statement
Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please note: We are unable to provide sponsorship or relocation for this role.
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