Senior Software Engineer – Contact Centre Transformation Base range: A$1,000.00/yr – A$1,150.00/yr
About the role:
Our client is seeking a
Senior Software Engineer
experienced in the
Contact Centre
domain to contribute to a hybrid cloud transformation initiative. You will help modernise legacy on‑premise platforms and integrate cutting‑edge
AI‑powered voice
and
real‑time summarisation
solutions into customer engagement workflows. You will collaborate closely with voice engineering, IVR, data insight teams, and AI enablement squads to build secure, scalable, and intuitive voice/contact experiences.
Key Responsibilities
Build and maintain
.NET Core/GRPC services
integrated with SAS and voice pipelines
Deliver
AI‑driven speech analytics, transcription, and real‑time summaries
Integrate legacy on‑prem systems into hybrid cloud environments
Develop secure
web UI components (HTML/CSS/JS, OAuth)
Support
voice biometrics, SIPREC traffic, and orchestration platforms
Contribute to architecture decisions and secure delivery practices
Required Skills & Experience
Solid backend expertise in
.NET Core/C#
Experience with
GRPC microservices, SIPREC/IVR telephony, hybrid cloud integrations
UI integration with
HTML/CSS/JS and secure embedding
Government project exposure;
Baseline clearance (or eligible)
Familiarity with
SAS analytics/speech solutions
Nice to Have
NV1 clearance
or willingness to uplift
CX platform knowledge
Containerisation with
Podman/Docker
Experience in agile/digital squad environments
Tech Stack:
.NET Core, GRPC, REST APIs, SAS, HTML/CSS/JS, Podman, SIPREC, OAuth2
If you have the skills and experience we’re looking for, please click ’Apply Now’, or send your updated CV to
suniva.rego@mtr.com.au
or call Suniva Rego on 03 9643 3720 for a confidential discussion about the role.
Seniority level:
Mid‑Senior level
Employment type:
Contract
Job function:
Information Technology
Industry:
Staffing and Recruiting
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