About the Role
Are you ready to embark on a new challenge and explore fresh opportunities? This position offers a chance to work with a dynamic team, providing top-notch IT support services.
The ideal candidate will be responsible for delivering and setting up Windows and Mac machines on-site, ensuring a seamless experience for end-users. Additionally, they will provide support for New User Orientation (NUO) onboarding sessions, perform quality control activities, and maintain desktop and laptop hardware.
Key Responsibilities
* Deliver and set up Windows and Mac machines on-site
* Provide support for New User Orientation (NUO) onboarding sessions
* Perform quality control activities to ensure a consistent, positive end-user experience
* Ensure all endpoints are properly entitled and enrolled in TBI's standard software suite
* Support, maintain, and repair desktop and laptop hardware
* Provide conference room technology support and printer support (Ricoh)
Service Desk Support
The successful candidate will also be responsible for providing white-glove, End User Service Desk Support via phone, email, and chat. They will manage incidents and requests within the ticketing system, perform daily ticket follow-ups, and resolve username and password problems.
Required Skills and Qualifications
* Prior experience in a similar on-site support role
* Proficiency in supporting both Windows and Mac operating systems
* Hands-on experience with enterprise and cloud software, including Google Workspace (G Suite), Microsoft 365 (M365), Active Directory, Zoom, Slack, Lucidchart, Jira / Confluence, SentinelOne, CrashPlan, AdminByRequest, Entra ID
* Experience with printer support (Ricoh) and conference room AV technology
* Strong understanding of IT asset lifecycle management and endpoint security
* Familiarity with ServiceNow or similar ITSM platforms
Benefits
This role offers a range of benefits, including life insurance/LTD, discretionary PTO, and a commitment to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on protected characteristics as outlined by federal, state, or local laws.