About The Role
At the heart of our Contact Centre in Darwin lies a dynamic environment where Customer Service professionals can excel. As a key player, you'll support customers across multiple channels with exceptional service.
* Skillful Communication: Handle inquiries and customer support via phone, email, and live chat, showcasing your excellent communication skills and adaptability.
* Betting Expertise: Accurately process inbound telephone bets, ensuring seamless transactions and maintaining high standards of detail.
* Customer Focus: Solve problems with a focus on delivering great outcomes, prioritizing customer satisfaction above all else.
* Record-Keeping: Log clear, concise notes in our customer database for efficient reference and data analysis.
* Industry Knowledge: Stay up to date on bet types, key events, and industry trends, leveraging this expertise to deliver informed support.
* Team Collaboration: Work closely with internal teams to ensure smooth customer experiences, fostering a cohesive and supportive work environment.
* Growth Opportunities: Embrace extra duties and upskilling opportunities to continually develop your skills and excel in your role.