Op Shop Lovers, we're looking for locals in the community to help make the lives of others better and make a positive impact while having some fun too.
Role Purpose
Assisting with raising funds through the sales of preloved and new clothing, accessories and homewares to support the everyday work of Red Cross. Volunteers assist to drive sales through delivering excellent customer service, emphasizing on providing a positive shopping experience for our customers.
Responsibilities
* Assist with sorting, tagging and preparing donations for sale
* Help assess the quality and suitability of donated merchandise, and address quality issues with the Store Manager
* Dispose of unsuitable goods appropriately according to the Red Cross Policy
* Process sales through the register/Point of Sale system
* Assist with cash handling and banking in line with Retail Policy Procedures
* Help create window and visual merchandising displays
* Maintain a clean and tidy store with general housekeeping duties
* Identify hazards, assess risks and report incidents as required in line with the WHS policy
* Understand and apply Red Cross retail policies and procedures
* Manual handling and lifting up to 10 kg
* Provide support to customers, fellow volunteers and staff
Learning and Development
* Complete Red Cross online learning modules as required
* Complete Red Cross Shop Induction and Working Safely in Red Cross Shops manual
Additional Skills
* Assist shoppers with their questions
* Cash handling – take money and give change to complete sales
* Communication – have a yarn and a laugh with the locals
* Reliability – turn up for shifts, sort donations, complete tasks around the shop
* Sense of humour – locals love to have a chat and so do your colleagues
* Creativity – create fun and interesting displays to attract customers
* Organisation – complete tasks quickly and efficiently, like sorting donations
Standing and manual handling up to 10 kg required.
Criminal history check prior to commencement and renewed every five years (Red Cross will arrange this).
Category
Community Services
Commitment
Regular – more than 6 months
Type of Work
Retail & Sales
Time Required
Monday – Friday pm / Saturday – Sunday am/pm
Training
Retail training provided. Tagging, pricing, steaming, register, banking, open/close shop.
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