Participant Experience Officer – Part Time (30 hours per week), location: Coffs Harbour. Applications must be received before 25/05/2026 9:00 am.
Contact: Charity Peabody, Acting Executive Manager, Service Delivery and Quality, (02) 6651 1788.
Position Overview
Blue Sky Community Services is seeking to employ a professional and values‐aligned person to join our supportive and friendly team and to assist us in delivering the National Disability Insurance Scheme (NDIS) Local Area Coordination (LAC) Service on the NSW Mid North Coast. This is a part‐time, fixed term position until 30 June 2027 (30 hours per week), located in our Coffs Harbour office.
Responsibilities
* Provide exceptional customer service to people engaging with the LAC service.
* Assist in answering questions and providing information on the NDIS.
* Support eligible people with disability to access the NDIS.
* Assist people with disability, their families and carers to connect to information and supports in their community to help them achieve their goals.
* Provide a range of day‐to‐day operational supports to the LAC team.
Qualifications
* Relevant qualifications, skills and/or experience that are transferable to performing the role to a high standard.
* The ability to consistently align behaviours, attitudes, and conduct with the organisation's values, culture, and Code of Conduct.
* A strong commitment to delivering exceptional customer service.
* The ability to quickly learn, adapt to, and proficiently use information and communication technology systems, including the Microsoft suite, client management systems, and databases.
* Highly developed organisational skills, with the ability to work efficiently and effectively.
* A friendly, kind, and positive approach, with a strong can‐do attitude.
* A desire not only to meet expectations, but to consistently exceed them.
About The Local Area Coordination Team
Blue Sky Community Services is delivering the National Disability Insurance Scheme (NDIS) Local Area Coordination Service (LAC) in partnership with the National Disability Insurance Agency (NDIA). Our team provides Local Area Coordination services across the five Local Government Areas of Coffs Harbour, Bellingen, Nambucca Heads, Kempsey and Port Macquarie.
The Local Area Coordination Service
* Supports eligible people with disability to access the NDIS and to implement their NDIS plan.
* Assists NDIS participants, their families and carers to identify and pursue goals that enable participants to live a good life.
* Builds the capacity of participants, their families and carers to exercise choice and control, and to manage their NDIS plan and lives as independently as possible.
* Builds the capacity of people with disability who are not eligible for the Scheme, their families, carers and broader circles of support to generate options and implement solutions, and to access other services and supports within the broader service system and community.
* Builds community capacity for greater inclusion of people with disability, and creates and utilises beneficial linkages within the community to expand options and possibilities for people with disability.
Recruitment Statement
We are an inclusive employer. We believe that the makeup of our workplace should reflect the diversity of the communities we work within. We strongly encourage people with diverse backgrounds and cultures, and people who have lived experience of disability, to apply to work with us.
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