Location: North Road Office
Department: Customer Service North Road
Compensation: Annual Package AUD $69,662.07 - $80,290.95
Employment type: Contract/Temp
Work Arrangement: On-site
Status
Temporary, Full-Time (12 months with possibility of extension)
Level 3.1 to 4.4 ($69,662.07 to $80,290.95 per annum) dependent on skills, knowledge and experience.
The City of Albany's Customer Service Team is looking for an enthusiastic, experienced and customer focused individual to take up the role of Customer Service Officer at the North Road Administration Office.
In this role, you will report directly to the Customer Service Supervisor. Your main responsibilities will include creating a welcoming first point of contact, ensuring exceptional customer experiences and providing cashiering and telephonist services for the City.
About You
To succeed in this customer-facing role, you will need excellent communication, interpersonal and customer service skills. You should be a team player with strong computer literacy and numeracy abilities.
If you have experience in cashiering, working in a high-traffic customer service environment and have a passion for community, we encourage you to apply.
About Us
The City of Albany is one of Western Australia's most important and historic regional Cities. The services, facilities and activities that we offer are continually evolving and expanding. As an employee of the city, you can help us to reach our full potential. We employ around 500 staff members and provide an exceptional and committed service to the City of Albany, and we create an environment where every employee has an opportunity to succeed. We are committed to a more diverse workforce and promote diversity and equal opportunity employment.
What We Offer
The city offers some great benefits including flexibility in when and where you work to ensure a work-life balance. You will also enjoy a range of other benefits including:
* Superannuation co-contributions of up to $4,500 per financial year
* Professional development opportunities, including training, memberships, and study assistance
* Excellent leave entitlements including annual leave loading and the ability to purchase up to an additional 8 weeks' annual leave per year
* Employee health and wellness program and initiatives including yearly flu vaccinations, skin checks and health assessments
* Access to our Employee Assistance Program (EAP) for you and your family
* Free and discounted ALAC Memberships
* Festive leave days
* Generous study assistance
* Employee recognition program
* Discounted Private Health Insurance
* Novated Leasing (where applicable)
Employer Commitment to Equal Opportunity
The City of Albany is dedicated to promoting diversity and inclusion across all its organisational practices and is an equal opportunity employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from diverse cultural and linguistic backgrounds, people with lived disabilities, and individuals of all ages, sexual orientations, and gender identities.
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