Contract Operations Coordinator – Customer Care
Functional area: Service; Onsite or Remote: Hybrid; Country/Region: AU; City: Perth; Location: Perth, WA, AU.
In this role you will coordinate and support an array of contract operations processes across invoicing, procurement, service job workflows, credit processing, contract fulfilment, and compliance. You will be a key contributor across critical platforms, including Data Analytics, Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP) systems.
Key Responsibilities
* Coordinate resolution of contract operations data inquiries or issues related to Plodding and Robotic Process Automation (RPA).
* Record and monitor daily inventory movements, stock takes for Direct Sale (DS) and Cost Per Meter (CPM) contracts.
* Process supplier purchase order requests, handle accounts payable investigations and contractor paysheets.
* Assist site supervisors with SIM APP stocktake procedures and support monthly stock takes for all Con‐Stock contracts.
* Monitor and support SIM APP usage.
* Generate weekly, mid‐month, and end‐of‐month (EOM) reports for all CPM and DS contracts.
* Manage EOM invoicing for all RGD contracts (DS and CPM).
* Maintain contract operations data within required systems (e.g., Rig Data Sheets, SAP, Access).
* Provide CPM reporting (weekly, monthly, quarterly) for sites and support PPT presentations for EOM.
* Conduct monthly circuit stock takes for all CPM contracts.
* Open, maintain, and close service jobs and Raisebore/Hire Fleet jobs.
* Process contract credits as required.
* Input Salesforce data when required.
Key Competencies
* BPCS / M3 Enterprise Resource Planning (ERP)
* Salesforce Customer Relationship Management (CRM)
* Commitment to customers and driving customer satisfaction
* Efficiency and following instruction and procedure
* Results‐focus and professionalism
* Innovation and solution‐oriented thinking
* Analytical judgement
* Effective communication
* Team collaboration aligned with the Epiroc Way
Company: Epiroc Australia Pty Ltd; Date posted: May 26.
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