Assistant Manager - Grand Hotel
About the Role
This is a full‐time position for an Assistant Manager to be part of a dynamic pub group. You'll play a key role in the day‐to‐day operations of the venue, supporting the Venue Manager to ensure smooth service, team leadership, and an unforgettable guest experience.
Key Responsibilities
* Extensive knowledge of Gaming Operations
* Working closely with senior management who share the same vision
* Compliance, stock management, training and developing of the team
* Efficiently running the day‐to‐day operations
* Assist in leading the team to deliver exceptional customer experience
* Strong knowledge in all aspects of running a busy hotel
* Managing, implementing and monitoring operational processes
* Roster management according to business needs
* Managing Maintenance and venue appearance
* Recruiting, onboarding, training and upskilling team members
The successful applicant will:
* Have a minimum of two years of experience in a similar role
* Capacity to work in a team environment while leading from the front
* Experience in developing and executing operational procedures
* Flexibility to work nights and weekends
* Knowledge of TAB and wagering
* Ability to train and develop staff to ensure a consistently amazing customer experience
* Ensuring policies, procedures and standards are current, effective and clearly communicated
* Essential requirements for this position are Current RSA, RCG & ARCG Competency Cards
* Be a motivational leader who encourages and develops the team
* A passion for the hospitality industry with the desire to progress within the company
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