Location: Mandurah. Full Time position with Harvey Norman Furniture team seeking a passionate, customer service focused 2IC to deliver Great Service, Always!
As a 2IC, you will have an understanding of retail management and life at home solutions and a desire to find the best outcome for customers.
Qualifications
* Passion for retail.
* Highly motivated and results driven with outstanding customer service and communication skills.
* Enjoy working in a team environment.
What we require:
* Experience in a customer focused, successful retail business.
* High level of furniture product knowledge (indoor settings, outdoor settings and couches) to support customer queries.
* Proven experience in retail management with an excellent sales track record.
* Ability to maximize sales, assist with coaching, lead and motivate an enthusiastic team.
* Ability to service customers while managing work tasks around their needs.
* Going above and beyond to provide exceptional customer focused problem solving.
* Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services.
* Passion to exceed individual and store sales targets.
* Flexibility across retail trading hours including weekends, public holidays and late night trades.
What we offer:
* Generous staff discounts.
* Attractive commission based structures.
* Fantastic incentive based promotions.
* Harvey Norman is a strong advocate of career progression with a wide support network for professional development.
* An environment where good performance is recognised and rewarded.
* A adaptable and positive work environment.
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