We are seeking a skilled professional to fill a key role in our IT Services division. The successful candidate will be responsible for driving sales success through the design and delivery of cutting-edge IT infrastructure, cloud platforms, end-user computing, cybersecurity, and enterprise networking solutions.
This is an exciting opportunity for a forward-thinking technologist who is passionate about customer success and has experience working with Managed services providers serving mid-market customers (50-1000 seats).
Key Responsibilities
* Develop strategic solution designs that meet customer needs and drive sales success
* Partner with Account Managers and Business Development Managers to identify and qualify opportunities
* Support tender submissions and sales enablement activities
Design & Deliver Solutions
* Lead customer discovery workshops to understand current state and desired outcomes
* Create comprehensive solution documentation including architecture diagrams, statements of work, and cost models
* Present technical solutions clearly to both technical and non-technical audiences
Build Lasting Relationships
* Establish trust with customers through strong, sustainable relationships
* Conduct discovery audits and service delivery discussions
* Handle customer inquiries and issues with professionalism and urgency
Drive Innovation
* Stay up-to-date with emerging technologies, vendor certifications, and industry trends
* Develop reusable solutions and pricing models
* Collaborate with Product and Delivery teams to create new service offerings
Skills & Qualifications
* Extensive solution architecture experience in both delivery and pre-sales
* Proven track record of achieving annual sales targets
* Experience with cloud platforms, cybersecurity, and enterprise networking solutions
* Strong background in business requirements gathering and technical documentation
Technical Skills
Proficiency in the following technology domains is required:
* Cloud and Infrastructure: Azure, AWS, Hyper-V, VMware, Backups and Disaster recovery solutions
* Cybersecurity: SOC, SIEM, MDR/EDR/XDR, vulnerability management, NIST, Essential 8
* Networking: SD-WAN/SASE, NGFW, WiFi, Fibre, NBN, Starlink, 5G
* Modern Workplace: Microsoft 365, Entra ID, Intune, Teams, Azure Virtual Desktop, Citrix
* Unified Communications: SIP, 8x8, Teams, Zoom
Qualifications
* Bachelor's degree in Technology/Information Systems or similar
* Industry certifications such as CISSP, TOGAF, ITIL, PRINCE2
* Advanced technical certifications from vendors such as Microsoft, Fortinet, HPE, Veeam, Tenable, SentinelOne etc.