Job Description At TAL, the Head of Recovery Support plays a pivotal role in shaping a market‑leading recovery approach that genuinely improves the lives of customers when they need it most. By bringing together innovation, insight and collaboration, this role helps strengthen how we support people to recover, return to health and regain independence. Leading with purpose, it contributes to TAL’s mission of being there for Australians through life’s challenges—delivering meaningful outcomes for customers, partners and communities while redefining what great recovery support can look like. In this role you will: Lead and execute a market‑leading Recovery strategy that elevates TAL’s Health for Life proposition and customer impact Orchestrate strategic partnerships to deliver innovative, outcome‑driven recovery solutions at scale Harness data‑led insights to continuously enhance customer outcomes and shape enterprise decision‑making Establish robust performance frameworks to maximise program effectiveness, ROI and partner accountability Position TAL as an industry leader through thought leadership, external engagement and innovation in recovery support Drive enterprise integration of recovery services within claims to enable seamless, high‑quality customer experiences