RETAINED SEARCH / EXCLUSIVE LISTING About our client Our client operates within a manufacturing and automation environment, supporting customers across Australia and New Zealand. Its service function coordinates preventative maintenance, installations, technical support and responses to equipment breakdowns. The business works with customers throughout the service lifecycle, from the first enquiry through to scheduling, delivery, documentation and follow-up. Its service team includes technicians, managers and customer contacts who rely on accurate planning, clear communication and detailed records to meet maintenance agreements and reduce downtime. The company is developing its service coordination practices to support customer commitments, technician availability and business growth. This includes maintaining a forward service schedule, improving workflow information and identifying ways to increase efficiency. For the person joining the team, the role provides contact with customers, technicians and internal stakeholders across a broad range of service activities. It also offers the opportunity to build knowledge of automation systems, field service operations and the processes that support service delivery across two countries. About the opportunity This role coordinates customer enquiries, service requests, technician schedules, travel bookings and service records within a manufacturing and automation environment. You will report to the Australia based Service Manager. In this role, you will: Maintain a four-week forward service schedule Coordinate preventative maintenance within agreed service windows Respond quickly to urgent breakdown requests Reprioritise scheduled work when breakdowns require immediate attention Communicate professionally with customers when appointments need to be rescheduled Provide updates throughout the customer service lifecycle Identify improvements across service administration and scheduling processes You will act as a first point of contact for customers, assess requests according to risk and urgency, and match technician availability with customer commitments. You will also coordinate installations, maintenance visits, travel requirements, parts availability and schedule changes. A key part of the role will be responding to urgent breakdowns. When a customer breakdown occurs, you will need to assess the priority, coordinate the right technician response and reschedule lower-priority work where required. This will involve keeping affected customers informed, explaining changes professionally and confirming revised service times. During your first 90 days, you will learn the customer base, technician capabilities, service agreements and internal systems. Over the following year, the focus will move towards maintaining schedule coverage, improving response times and supporting service delivery. As the company develops its operations, you will contribute to workflow improvements and service processes across Australia and New Zealand. About you We are seeking someone who has worked in scheduling, planning, rostering, administration or customer support within a service-based environment. You will be able to manage changing priorities, communicate with stakeholders and maintain records that support service delivery. To be successful in this role, you will ideally have: Experience coordinating technicians, field teams or labour resources Experience scheduling maintenance, installations or breakdown support The ability to prioritise work by urgency, risk and business impact Confidence rescheduling planned work when urgent breakdowns arise Strong customer communication skills, especially when explaining delays or changes Experience using scheduling, CRM, ERP or service management software Mechanical, electrical, automation or manufacturing exposure Communication, organisation, problem-solving and time-management skills A current driver’s licence Australian working rights for permanent employment What’s on offer This position offers the opportunity to work with customers, technicians and managers across Australia and New Zealand while developing knowledge of service coordination within an automation environment. The role is a remote opportunity. Training will be provided, including support for travel to Perth if needed. You will gain exposure to preventative maintenance programmes, installations, breakdown response, travel coordination, service documentation and workflow improvement. The position also provides scope to contribute ideas that improve scheduling, communication and service efficiency. For someone seeking continuity, customer contact and involvement in service operations, this role provides a pathway to become a key contributor to the company’s service delivery and support functions. How to apply Submit your CV outlining your experience and suitability for the role. Applications are welcome from candidates based locally or interstate. Your application will be handled according to our privacy policy: https://11recruitment.com.au/privacy-policy. Please note This is a permanent role, and applicants must have working rights that align with long-term employment requirements in Australia. Sponsorship will not be provided. Code/keywords ^^^ "Maintenance Scheduler", "Dispatch Controller", "Workforce Allocator", "Field Operations Administrator", "Aftermarket Liaison", "Resource Rostering Officer", "Breakdown Response Officer", "Workshop Workflow Administrator", "Technician Deployment Officer", "Asset Care Scheduler", "Helpdesk Dispatcher", "Trade Support Administrator", "Job Allocation Officer", "Preventive Maintenance Officer", "Mobile Workforce Officer