We have a career defining opportunity for a motivated, practical and experienced Service Manager (Centre Development Manager) to lead our Rockingham Auto Service Centre.
What will you be doing?
* Ownership of the Centre's key performance indicators, including: revenue, profitability, quality assurance, compliance management
* Management and monitoring of health, safety and environment compliance
* Performance planning and management of staff in accordance with RAC policies and procedures
* Providing customer and member service excellence
* Optimisation and growth of the existing client base
* Review, recommend and implement operational improvements to ensure efficient operations
* Inventory/stock/equipment management
* Escalation points for customer feedback
* Participation in retention, recruitment and selection activities
What are we looking for in you?
* A sound level of sales and business acumen
* Proven experience in growing an existing client base
* A high level of both written and verbal communication and relationship management skills
* Strong problem solving, conflict resolution and decision-making skills
* Well-developed organisational and planning skills, along with an ability to multi-task
* Experience coaching and developing staff and creating a highly engaged work culture
What can we offer you?
* A competitive base salary plus Super and lucrative quarterly incentive structure
* A yearly travel allowance up to $5000.00
* Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance
* In-house Health and Wellness programs and Platinum WorkSafe Certification
* Ongoing development opportunities
* An active social club
RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application or contact for assistance through the recruitment process.
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