The Opportunity- Field Service Manager – JCB Australia
About the role:
JCB is looking for a driven and technically skilled Field Service Manager to support and strengthen our dealer network and major accounts across Australia. This role sits within JCB's Aftersales organisation and reports to the Technical Service Manager – Pacific.
You'll play a key role in delivering world‐class service support by working closely with dealers, customers, and internal teams. Acting as a frontline representative of the JCB brand, you'll help implement service initiatives, uphold JCB service standards, and contribute to the delivery of our 5‐year strategic plan.
With regular regional travel required, this is an exciting opportunity for someone who enjoys being hands‐on in the field, solving complex technical challenges, and building trusted relationships across a wide stakeholder group.
What does this role involve day to day?
As Field Service Manager, your role will be varied, balancing field‐based engagement with coordination and planning. Your day‐to‐day responsibilities will include:
* Building strong, collaborative relationships with dealers, major accounts, and internal JCB teams
* Delivering and implementing technical support across your assigned Australian region
* Championing JCB service processes and ensuring they are fully embedded within the dealer network
* Managing customer concerns through effective coordination with internal stakeholders
* Assessing dealer training, tooling, and technical requirements and developing plans to meet those needs
* Participating in Aftersales training programmes and continuous professional development
* Working closely with JCB Sales and Aftermarket teams to create customer‐focused solutions
* Facilitating warranty processes between dealers and UK departments, including supporting goodwill claims where appropriate
* Conducting regular dealer visits and meetings with major accounts
* Preparing and delivering presentations on service initiatives and technical topics
* Attending field visits for complex technical issues and collaborating with Product Support teams
* Supporting major accounts with JCB systems such as TechWeb, Warranty Portal, JDS, ServicePro, and others
* Completing office‐based duties and attending team meetings as required
This will be suited to you if...
This role will suit you if you're an experienced Aftersales or technical service professional who enjoys working closely with customers and dealers while representing a global brand.
You'll be a strong fit if you have:
* Minimum of 3 years experience in the Aftermarket business preferably within the construction, agricultural or automotive industry as part of an OEM/Manufacturer regional team (Mandatory)
* Technical experience is preferred over commercial knowledge
* Proven success managing customer and dealer expectations, ideally within an OEM environment
* Excellent communication and interpersonal skills, with the ability to engage confidently at all levels
* A solutions‐focused mindset with the drive to deliver results
* Flexibility and resilience to thrive in a fast‐paced, dynamic environment
* Confidence and credibility as a JCB brand ambassador
* Fluency in English (additional languages considered an advantage)
* A valid driver's licence and passport suitable for travel across assigned regions
We value diversity and welcome applications from candidates from all backgrounds.
Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.
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