About the Role:
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We are seeking an exceptional Concierge to join our team, providing 5-star service to residents and visitors in a luxury apartment building.
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The ideal candidate will possess excellent communication skills, be able to work independently and as part of a team, and have a strong focus on customer satisfaction.
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About Us:
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Our building is one of Australia's premium apartment complexes, offering a unique blend of luxury living and boutique hospitality. With a major upgrade program underway, we are looking for talented individuals to help us elevate our reputation as a leading provider of exclusive services.
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Key Responsibilities:
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* Meet and greet residents and visitors, ensuring a warm and welcoming experience.
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* Handle requests efficiently and effectively, responding promptly to all inquiries.
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* Coordinate contractor services and maintenance requests, prioritizing tasks to ensure seamless operations.
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* Protect building access and resident privacy, maintaining confidentiality at all times.
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* Log incidents and report any issues to management.
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* Manage contractors, including fire services and warden responsibilities.
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Requirements:
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* Minimum 12 months experience in a client-facing role, preferably in a similar environment.
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* Excellent communication and interpersonal skills, with the ability to work well under pressure.
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* Strong organizational and time management skills, with attention to detail and a focus on quality.
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* Able to maintain confidentiality and handle sensitive information with discretion.
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* High school diploma or equivalent required; relevant certifications or qualifications a plus.
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Benefits:
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* Competitive hourly rate ($29.89 - $37.05 per hour).
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* Great team environment and opportunities for professional development.
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* Above-award rates and comprehensive benefits package.
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* Professional development assistance and ongoing training opportunities.
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Work Environment:
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This is a casual position, working approximately 16 hours per week, with opportunities for more shifts and different days/times after the initial 12-month period.
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Based in East Melbourne, this role requires you to be available to work flexible hours, including evenings and weekends.
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We offer a dynamic and supportive work environment, with a focus on teamwork and collaboration.
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