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About Supermicro
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC, and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion provides us with opportunities to offer new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Req ID: 27764
Job Summary
This is a full time position within the Supermicro Global Service Team. Supermicro is seeking a Technical Account Manager that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Technical Account Manager is a critical part of post‑sales support and must demonstrate exceptional technical aptitude with server products and excellent interpersonal skills. The role supports the Global Service network and helps build a world‑class field engineering organization.
Essential Duties and Responsibilities
Serve as the primary point of contact for the account, managing both deployment and post‑deployment onsite service activities.
Plan and coordinate system installation, rack integration, and onsite testing in collaboration with Project Managers, logistics, and field engineers.
Monitor service performance and ensure timely response to customer requests, incidents, and escalations.
Work closely with engineering teams, sales, RMA, and production to resolve technical or operational issues.
Support field engineers through technical guidance, documentation, and training during live deployment and service operations.
Manage customer communication, provide status updates, and prepare service activity or performance reports.
Coordinate spare‑parts readiness and site support to minimize downtime and ensure SLA compliance.
Conduct onsite visits as needed to assess customer environments, gather feedback, and reinforce Supermicro service quality standards.
Assist in developing service procedures and best practices based on project experience and customer feedback.
Travel may be required (up to 50%) to customer sites or regional data centers.
Qualifications
Bachelor's degree in engineering or related technical field.
5+ years of experience in the engineering/IT industry.
Strong background working with x86‑based line of products.
Detail‑oriented, punctual, and fluent in English.
Excellent oral and written communication and interpersonal skills.
EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, marital status, pregnancy, genetic information, or any other legally protected status.
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