Responsibilities
The Guest Service Generalist is responsible for completing daily front office, housekeeping, food & beverage and maintenance functions. Ensuring that all owners and guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude.
* Perform all duties of the front desk, including greeting owners and guests, check in and out.
* Answer telephone and email inquiries, transport of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures.
* Possess a thorough knowledge of administration equipment (email, basic word & excel documentation, credit card settlement machines).
* Housekeeping functions such as cleaning and maintaining guest accommodation.
* Food & beverage functions such as preparing and serving food & beverages.
* Maintenance functions such as maintaining guest accommodation and common areas.
Benefits
* Professional development funding.
* Discounted hotel stays across Australia, Fiji and New Zealand.
Qualifications
* Genuine passion for customer service.
* Excellent communication with strong interpersonal skills.
* Enthusiastic, self‐motivated and positive individual.
* Immaculate presentation and professional grooming standards.
* Ability to work a flexible roster, including weekends, evenings and school holiday periods.
* Current driver's licence (preferable).
Equal Employment Opportunity
We are an equal‐opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
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