It’s about balancing strategic finesse with diplomatic prowess to keep both clients and the team harmoniously moving forward
Are you a master juggler who can tame even the wildest clients with your mesmerising charm? Are you the kind of person who can chat to anyone, likes to be organised and truly loves being a part of a team that produces impactful, interesting, fun, weird and wonderful work?If you’re nodding enthusiastically… then we’re looking for you!
Our Client Success team is growing and we’re searching for a savvy full time Senior Account Manager to join us. You’ll be reporting to our General Manager, with mentorship from our Head of Strategy.
You will be the magical link between our clients and our internal team. You’ll spearhead the planning of projects setting the team up for success to deliver outstanding work. You’ll have a passion for delivering impressive projects, building real relationshipsand have an eye for opportunity mining with new and existing clients. You know how to get $h
t done and are willing to have tough conversations when (rarely) needed.
Our cultural offering is something we really care about at Flip. We offer a hybrid working model, team lunches every friday, as well as additional Flip holidays, making some of your public holiday weekends that little bit longer.
At Flip we craft creative with heart and develop digital with backbone. Our clients love us and we love them and we take pride in building friendly, honest relationships and an environment that is welcoming and supportive of everyone. Our values are : foster collaboration; growth; work with purpose; experimentation and accountability and trust. They form the foundations of who we are as an agency and we’re looking for someone that knows these things are important too.
What you will spend your time doing :
Building and nurturing strong relationships with clients, understanding their business needs and acting as the primary point of contact for all communications and queries.
Managing a large portfolio of client accounts and monitoring the ongoing activities related to them
Managing the delivery of on time and on budget digital projects and integrated campaigns
Working with our client to create solid briefs with explicit objectives and outcomes and planning projects in their entirety.
Master of writing excellent briefs
Developing project budgets, detailed scopes of work and timelines
Having a detailed strategic understanding of your clients and where they want to go
Spot opportunities to expand client accounts and introduce additional services that align with their needs.
Supporting our head of strategy with new business
Cultural contributor and an absolute advocate for our values
Ensuring that deliverables meet (or exceed) the expectations of the client and their business needs
Share your magical knowledge and nurture the skills of our other account managers. Be a guiding light in their professional development journey and create an atmosphere of collaboration.
What you’ve got :
Client facing and stakeholder management experience
Solid agency experience
Strong problem solving skills that enable you to fix issues autonomously or with little input from others.
Experience with handling higher tiered clients
The ability to scope and deliver digital and integrated campaign projects
Digital experiences notably experience with WordPress or other CMS platforms
You live by the mantra that there is always a way and no is not an option
Up to date with advertising best practices is an added bonus
Knowledge of Confluence and JIRA
Team player – working with broader team & "Chip In" and help out their colleagues when they have capacity
You know that whatever the question, solutions are always the best answer
You believe there really is no "I" in team and; that collaborating with internal teams will deliver the best possible results for our clients
About us : Flip is an award-winning, independent, full service creative and digital agency that has operated in South East Queensland since 2007. Led by founder and Director Andrew Welstead, we’re a happy team of digital, creative, strategic, project management and technical specialists.
We work with a wide range of clients across a variety of industries, including : education, finance & banking, retail, hospitality, entertainment & arts, construction, local, state & federal government, resources, travel, health and much more.
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