Join to apply for theWorkforce Planner | Silverwaterrole atConnecting Families
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Join to apply for theWorkforce Planner | Silverwaterrole atConnecting Families
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About Us
Connecting Families' vision and purpose is to bring communities together to ultimately create a better life for children, adults and families.
We possess a strong belief that every individual need is of the utmost importance and our entire team is committed on delivering this promise.
About Us
Connecting Families' vision and purpose is to bring communities together to ultimately create a better life for children, adults and families.
We possess a strong belief that every individual need is of the utmost importance and our entire team is committed on delivering this promise.
Supporting our vision are our CARE core values of Capability, Authenticity, Respect and Empowerment.
It creates the foundation on not just what we do but how we come together.
We pride ourselves on providing the highest quality of care to our clients and each other.
The role
Sitting within our Shared Services division, the Workforce Planner will report to the Workforce Planning & Scheduling Team Leader and will act as a critical point of contact in delivering services through the allocation of our workforce to clients.
Specifically, You Will Be Responsible For The Following
Identifying and maintaining scheduling requirements i.e. staff availability, staffing lists and clients requirements
Facilitate the allocation of schedules for permanent and casual support workers
Support our support workers outside of simply shift management to assist in building strong engagement and rapport with workers
Coordinate all new client/participant intakes and establish a schedule for the next 7 days
Drive action-oriented problem solving to address urgent shift needs and gaps which may arise due to shift cancellations and urgent new client placements
Maintain alignment of schedules with industrial award requirements
Data and reporting activities such as preparing weekly, monthly & quarterly updates as well as driving the use of Salesforce and leveraging the CRM to paint a picture for business reporting requirement
About You
As the Workforce Planner, you thrive in a fast-paced working environment where you can showcase your ability to manage multiple priorities.
You enjoy building relationships and have the energy and drive to simply 'pick up the phone' and connect with people no matter the reason
In addition, here is what else will set you apart:
Demonstrated experience within a scheduling/rostering role is ideal however, we are even open to candidates who come from customer service environments
Excellent communication skills; both written and oral
A strong willingness to learn and hunger for growth
Nice To Have (but Not a Deal-breaker)
Previous exposure with Salesforce (our bread and butter)
Previous experience within an NDIS organisation particularly working with awards related to a field-based business
Note: the successful candidate will be required to undergo pre-employment checks including a Police and a Working with Children Check.
Perks of the role
Connecting Families Prides Itself On Its Culture.
Our People Are The Life-blood Of Our Business And With That, You Will Be Exposed To The Following Perks
Be part of a supportive family-like environment
Opportunities to grow internally
Access to discounts and perks from hundreds of retailers Australia-wide
Support and counselling services through our Employee Assistance Program (EAP)
Apply
If you are passionate about bringing out the best version of yourself and in others, join us and click the "Apply Now" link.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Contract
Job function
Job function
Project Management and Information Technology
Industries
Community Services
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