Bring Your Mental Health Expertise Home – Join Serco's Virtual Clinical Team
Mental Health Telehealth Nurse (Work from Home)
Fixed Term until 30 June 2026, with potential for extension | Approx. 2 days per week, part-time | Opportunities available Australia-wide
About the Role
We're seeking experienced Mental Health Nurses to provide compassionate, evidence-based clinical advice and triage to Australians accessing the Medicare Mental Health service.
This work-from-home role offers the opportunity to make a real difference supporting people in need, one call at a time.
You'll deliver high-quality care through inbound and outbound calls, SMS follow-ups, and referral coordination, within Medicare Mental Health's defined clinical scope and national guidelines. You'll be supported by a collaborative Clinical Operations team and ongoing professional development opportunities.
What You'll Bring
* AHPRA registration – unrestricted, current, and ongoing
* Minimum 3 years' full-time experience (or equivalent part-time) in a mental health setting
* 10 hours of Mental Health-specific CPD completed within the last 12 months
* Bachelor of Nursing or postgraduate mental health qualification
* Strong digital literacy and confidence using clinical systems remotely
* A quiet, secure home workspace with reliable internet and phone connection
* Must currently reside in Australia
Your Work Environment
* Fully remote: work from your own dedicated, distraction-free home workspace
* Service hours: Mon–Thu 8:30 am – 7:00 pm AEST | Fri 8:30 am – 5:00 pm AEST
* Training: one week, paid and fully online
* Commitment: approximately 2 days per week (flexibility available for the right candidate)
* Contract: fixed term until 30 June 2026, with potential for extension
At Serco, you'll be part of a global team of 60,000+ professionals delivering essential public services across health, community, justice, and more.
We're united by our purpose - to bring service to life guided by our core values of Trust, Care, Innovation, and Pride.
* Be part of a national telehealth service that truly makes an impact
* Enjoy the flexibility and work-life balance of remote nursing
* Join a diverse and inclusive workplace that welcomes all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, veterans, and people with disabilities
Learn more here:
For genuine enquiries, contact: healthcare.-