ISGroupspecialises in intelligent geospatial solutions through our subsidiaries atLand Surveys, IntelliSpatial, Utility Mapping and Photomapping Services. Ourstrength is our data acquisition and processing for both above and below groundneeds. ISGroup is a forward-thinking company dedicated to cutting-edge solutionsand exceptional client service.
About therole:
We areseeking an IT Helpdesk Support Technician to providetechnical IT assistance and support to all users across all ISGroup entities.Support involves interaction with users via telephone, messages, and email, andincludes first level support for all hardware computer and mobile devices, aswell as first level support for all software and applications deployed acrossall sites and entities.
Key responsibilities:
ProvidingLevel 1 and Level 2 support to end-users, troubleshooting hardware and softwareissues
Developmentand management of Computer SOE images
Support ofMS Azure and O365 Services (Teams, Exchange, SharePoint, Office)
Support ofMS Multi-Factor Authentication (MFA)
1st levelFirewall Security Protection (FortiCloud), and Advanced Threat Protection(Darktrace)
Managementof ad-hoc data recoveries and restores
Ensuring allsupport activities have valid support tickets, are logged within ConnectWiseHelp Desk application, and adhere to Help Desk service level agreements
Managementof desktop Windows operating systems inclusive of support and upgrades
Assisting inthe installation, configuration, and maintenance of IT systems and applications
We areseeking someone with:
Provenexperience in a helpdesk or technical support role
Soundoperational experience in an IT Support role
Ability towork autonomously, and in a team workplace
Stronginterpersonal skills to interact with all levels of staff and management
Strongknowledge of Microsoft Windows and Office suite
Basicunderstanding of networking concepts
Excellentproblem-solving and communication skills
Keyrequirements:
Diploma or Cert IV certification inrelated field
What weoffer:
Being avalued member of the ISGroup means you will be given an opportunity to make animpact on the group of companies during a time of growth and expansion!
We rewardwith a friendly, down-to-earth working environment, professional growth anddevelopment, competitive remuneration, flexibility, as well as an attractivesuite of employee advantages and discounts.
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