Reception and Facilities Officer
Location: Three vacancies available across Victoria, Western Australia, and Tasmania.
Salary: $78,211 (pro rata) plus 12% superannuation and salary packaging.
Job Description
About the role
The Reception and Facilities Administrator plays an important role in delivering front‐of‐house reception services and coordinating office facilities for Housing Choices Australia. The role serves as the first point of contact to visitors, providing a professional and welcoming reception experience, responding to general enquiries, and supporting visitors, contractors, and customers. It is responsible for the effective day‐to‐day management of office facilities and administrative services, including office supplies, mail, contractor access, and local vehicle fleet coordination. Through a balanced focus across reception and facilities, the role contributes to a positive customer experience and supports a safe, well‐organised, and efficient workplace for staff and visitors.
You will:
* Contribute to a collaborative, high‐performing team while continuing professional development and capability growth.
* Adhere to governance, risk, and compliance requirements, supporting risk mitigation and maintaining awareness of relevant standards; support system and process improvements by maintaining operations and identifying efficiency opportunities.
* Collaborate and communicate effectively with internal and external stakeholders to achieve shared outcomes.
* Deliver efficient front‐of‐house and office operations, including reception services, administration, facilities coordination, and general operational support.
Desired Skills and Experience
About you
You're a great communicator with strong organisation skills and an eye for detail. You're happy to be the go‐to person who keeps things moving behind the scenes.
* Demonstrated experience in customer service roles, ideally within the community services sector or working with a diverse customer base.
* Previous experience in reception, administration, or facilities support roles is highly regarded.
* Well‐developed oral communication skills.
* Strong influencing and relationship‐management skills.
* Well‐developed problem‐solving skills.
You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.
Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.
We are an inclusive and values‐led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity. We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.
Applications close: 18 June 2026.
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