Customer Experience Manager
Job Description:
We are seeking an experienced Customer Experience Manager to lead our customer relationships and drive growth for our Building and Construction team.
This role involves managing existing customer base, developing a robust project pipeline, and expanding client relationships. The ideal candidate will have strong connections with Architects, Design Consultants and Product suppliers, and a deep understanding of commercial construction process, building trades and commercial frameworks.
Key Responsibilities:
1. Lead customer relationships to ensure satisfaction and successful project delivery from start to finish.
2. Manage an extensive business development program, including the planning and coordination of corporate events and suites.
3. Implement and maintain effective customer service strategies, providing expert advice and solutions, and guiding the team on tender strategies and