Develop Talent. Drive Service Excellence. Make an Impact.
Are you passionate about people, customer experience, and keeping things running smoothly? Join our service team and play a key role in apprentice development, staff training, customer engagement, safety, and operational excellence.
What You'll Do
Develop Future Talent
* Recruit, support, and mentor apprentices in collaboration with the Service Manager and senior workshop personnel
* Coordinate apprentice onboarding, training, and development
* Build relationships with schools, TAFE, and training providers
Drive Training & Growth
* Coordinate technical, compliance, and professional development training
* Maintain training records, certifications, and competency tracking
* Support a culture of continuous learning
Enhance Customer Experience
* Oversee CRM activities and retention programs
* Monitor customer satisfaction and service outcomes
Support Safety & Compliance
* Assist with WHS initiatives, inspections, and compliance
* Support incident reporting and return-to-work processes
* Promote a strong safety culture
Provide Operational Support
* Support the Service Manager and leadership team
What You'll Bring
* Training, apprenticeship, or workforce development coordination experience (desirable)
* Proven ability to build and maintain relationships and ensure customer satisfaction
* Proven leadership and strong communication skills
* Highly organised, proactive, and detail-focused, with proven administration skills
* Proven capacity to work effectively with competing priorities and multiple systems
* WHS understanding, especially as it relates to a workshop environment.
Ready to be the engine behind our Aftersales success? Apply today.
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