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Monash Health exists to reimagine care, so that people can live their best lives.
We provide safe andequitablecare, for every stage of life, delivered with world-leadingexpertiseand over 175 years of experience.
As a leading academic health service,we'recommitted to providing tomorrow's care today by integrating research,teachingand training into everyday practice.
Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.
Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.
To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.
Help shape the future of healthcare at Monash Health and embark on a rewarding career where your dedication makes a difference in people's lives.
About the Role
We are seeking an experienced Supply Chain Support Manager to lead our Support Team within Corporate Services.
Reporting to the Head of Supply Chain Services, this role is responsible for delivering a high-quality, customer-focused support function that ensures timely issue resolution and thorough communication, and plays a key part in identifying medical consumables supply risks and alternate solutions in collaboration with key business stakeholders.
Key Responsibilities
* Lead and develop a high-performing team (7 EFT)
* Drive service excellence, stakeholder satisfaction and innovaton
* Build strong relationships with stakeholders and external partners
* Deliver responsive, professional customer support across multiple channels
* Create and maintain service KPI dashboards and analytical insight reporting
* Contribute to Corporate Services strategies and operational priorities
About You
* Commitment to service excellence and continuous improvement
* Experience in a customer-facing leadership role within a complex organisation
* Extensive knowledge of CRM, ERP and Microsoft Office tools
* Demonstrated ability to lead and develop teams, manage performance and improve service quality
Why you will love working with us
Ours is a connected team with strong shared values and an unwavering commitment to excellence. We are a highly skilled, collaborative, and welcoming team where the only limit in your career is you. Upon your appointment, we will provide you with
A supportive and cohesive sub-team, working within a larger consumer relations team.
Professional development courses, seminars and mentoring.
Opportunities for you to use your experience in the role to inform and drive initiatives within the broader units and programs.
Salary packaging.
Onsite Gym options and ability to join Fitness Passport - your pass to an extensive choice of fitness facilities.
For a confidential discussion and to explore this opportunity further, please reach out to Tobin Chatterley, Head of Supply Chain Services on 0466 259 335.
At Monash Health, our people are at the heart of everything we do. Our culture is inclusive,supportiveand future-focused, underpinned by clear values and a commitment to continuous improvement.
Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparencyand excellence.
You'll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.
We are FullHearted, OpenMinded and AllIn, enabling excellent service delivery and a positive candidate and employee experience every time.
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equityand diversity in the workplace and to Child Safe Standards.
How to Apply
Applications are accepted via the Monash Health onlineEHub system. For information including how to apply and probity check requirements, please click here for the 'Application Guide'
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
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