Customer Service Representative Job Description
We are seeking a Customer Service Representative to provide exceptional service to our members. As a key member of our team, you will be responsible for ensuring that every customer interaction is positive and memorable.
Your primary responsibilities will include:
* Greeting members in a friendly and courteous manner;
* Assisting members with loading merchandise on the conveyor belt;
* Transferring items not on the belt to a separate cart or flatbed as cashier scans items;
* Relaying information on special promotions to members;
* Checking packaging for tampering and reporting it;
* Assisting members with loading orders into their cars when appropriate;
* Retrieving items such as boxes, register supplies, and merchandise requested by members to keep lines moving smoothly;
* Maintaining the cleanliness of the register and general Front End area;
* Reporting and cleaning spills and trip hazards immediately;
In addition to your front-end responsibilities, you will also assist in other departments of the warehouse as needed. This may include working in the stockroom, assisting with inventory, or providing support to other teams.
To succeed in this role, you must have excellent communication skills, be able to work effectively in a fast-paced environment, and be able to maintain a high level of productivity while adhering to company standards.
The ideal candidate will be a team player who is eager to learn and take on new challenges. If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Key Qualifications:
* Excellent communication and interpersonal skills;
* Ability to work effectively in a fast-paced environment;
* Motivated and enthusiastic approach to customer service;
* Ability to lift up to 10 carts at once (when necessary);
* Basic math skills and attention to detail;
* Ability to follow instructions and adhere to company standards.
Benefits:
* A competitive hourly rate;
* Opportunities for advancement and professional growth;
* A fun and supportive work environment;
* Ongoing training and development opportunities.
What We Offer:
* A dynamic and supportive work environment;
* Opportunities for professional growth and development;
* A comprehensive benefits package, including medical, dental, and vision coverage;
* A 401(k) retirement plan with company match;
* A generous paid time off policy.