Burleigh Heads, Queensland 4220, Australia
Full-time Permanent Associate
Posted 28 May 2026
Description
Green Life Clinics is a fast‐growing national healthcare group delivering high‐quality patient care across modern, well‐run clinics. We're building a high‐performance customer experience and retention function that supports our clinics across Queensland and Victoria and national telehealth patients.
As a Retention Specialist, you'll play a key role in strengthening patient loyalty and returns, improving service satisfaction, and driving long‐term commercial outcomes. This is a full‐time, office‐based role ideal for someone who thrives in a fast‐paced environment, enjoys problem‐solving, and is motivated by delivering exceptional customer experiences and uncapped commision structure.
Why This Role Exists
Retention is a critical commercial lever for Green Life Clinics. Your work ensures patients stay engaged in their treatment plans, receive consistent support, and continue their care journey with us. You'll help stabilise patient behaviour, reduce churn, and lift lifetime value across the network.
What You'll Do
* Develop and execute retention strategies that improve patient loyalty and reduce churn.
* Analyse customer behaviour, feedback, and service trends to identify opportunities for improvement.
* Partner with Marketing, Sales, and Clinic Operations to deliver targeted campaigns and personalised retention initiatives.
* Monitor key retention metrics and provide insights, reporting, and recommendations to leadership.
* Engage directly with patients across phone, email, and digital channels to resolve concerns and enhance their experience.
* Conduct proactive follow‐ups to ensure satisfaction and identify opportunities for rebooking, continuity of care, or upsell pathways.
What You Bring
* Experience in customer service, sales, or a retention‐focused role within a fast‐paced environment.
* Strong analytical capability with confidence interpreting data and making evidence‐based decisions.
* Excellent communication and interpersonal skills with a patient‐centric mindset.
* Proficiency with CRM systems and Google Cloud tools.
* A proactive, solutions‐focused approach and the ability to work both independently and collaboratively.
About Green Life Clinics
Green Life Clinics is one of Australia's fastest‐growing healthcare groups, delivering safe, compliant and patient‐centred care across a national network. Our clinics operate 7 days a week and are supported by multidisciplinary teams including Authorised Prescribers, Pharmacists, Pharmacy Technicians, Clinic Concierge and Store Managers. We're scaling quickly, backed by strong systems, clear standards and a mission to improve quality of life for every patient we support.
If you're looking for a role with purpose in a modern, growing healthcare organisation, we encourage you to apply. Applications close 30 June 2026.
Recruitment Stages > AI Agent interview > Talent Manager interview > Final interview with COO
Company Overview
Green Life is an Australian-owned and operated alternative medicine clinic and dispensary group changing alternative healthcare. We've developed a healthcare service model that streamlines patient access to these therapies. Our clinics & dispensary offers telehealth and in-store consultations.
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