Job Profile Summary
The Head of Operational Resilience is an enterprise leadership role responsible for leading and continuously enhancing Vanguard Australia’s operational resilience capability across Vanguard Super Pty Ltd (VSPL) and Vanguard Investments Australia (VIA). Reporting to the Chief Risk Officer, the role provides strategic direction, regulatory oversight and assurance in relation to operational resilience, including responsibility for CPS 230 requirements.
The role partners with Executive Leadership and the Board to ensure the organisation can effectively plan for, respond to and recover from disruptions to critical operations, while embedding resilience across business strategy, change and third‑party arrangements.
Duties and Responsibilities
* Set and continuously enhance the Operational Resilience Framework and strategy, aligned to business objectives, risk appetite and regulatory requirements
* Provide clear reporting and assurance to Executive Leadership, the Board and Committees on resilience posture, key risks and remediation priorities
* Lead engagement with regulators on operational resilience matters
* Oversee scenario testing and ensure outcomes drive improvements to resilience capability and investment prioritisation
* Embed consistent incident review and continuous improvement practices
* Partner with senior stakeholders to integrate resilience into business operations, change initiatives and third‑party oversight arrangements
* Influence prioritisation and investment to address vulnerabilities and strengthen resilience outcomes
* Lead and develop the Operational Resilience team, building capability and accountability across the enterprise
* Liaise with the Vanguard Global BCM team on the development and enhancement of policy and procedures across Business Continuity and Crisis Management
Qualifications
* Extensive experience (typically 10+ years) in operational risk, resilience or business continuity within financial services
* Demonstrated experience operating at a senior leadership level, engaging Executive and Board stakeholders
* Excellent stakeholder engagement and communication skills
* Strong understanding of APRA prudential standards, including CPS 230 and CPS 220
* Strong understanding of operational resilience frameworks including Business Continuity Planning and Crisis Management
* Degree qualified or equivalent experience
Special Factors
Vanguard is not offering visa sponsorship for this position.
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