We are seeking a dedicated Customer Service Representative to join our team in Geelong, Victoria. This permanent, full-time role is essential for providing exceptional support to our customers, ensuring their needs are met and their queries are resolved efficiently. As a key member of our call centre, you will contribute to enhancing customer satisfaction and loyalty, which are vital for our business success.
Responsibilities
* Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
* Assist customers with product information, order processing, and issue resolution.
* Maintain accurate records of customer interactions and transactions.
* Collaborate with team members to improve service delivery and customer experience.
* Identify and elevate complex issues to the appropriate department when necessary.
* Provide feedback on customer trends and suggest improvements to processes.
Qualifications
* High school diploma or equivalent.
* Previous experience in a customer service role is preferred but not essential.
* Strong communication skills, both verbal and written.
* Ability to work effectively in a team environment.
* Proficient in using computer systems and software applications.
* A positive attitude and a willingness to learn.
Location: Geelong, South West Coast VIC
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