Compensation
Base Salary + Super + Company Drive Car + Bonus
Role Overview
Carbiz is expanding and we're excited to welcome a Branch Operations Manager to lead our Perth branch. This role is perfect for someone who loves bringing structure to busy operations while empowering a team to deliver exceptional service. You'll oversee daily branch activities, streamline processes, manage vehicle and logistics operations, and foster strong partnerships with clients and repairers. Your leadership will play a key role in driving performance, supporting company growth, and shaping a positive, high‐energy workplace culture.
About the Role
* Managing daily branch operations, from vehicle cleaning and maintenance to scheduling deliveries, planning routes, and driver allocation.
* Supporting Customer Service Executives (CSEs) to deliver excellent customer service by ensuring vehicle cleanliness and presentation.
* Mentoring and coaching team members to foster a high-performance culture.
* Collaborating with other branches and cross-functional teams to streamline deliveries, vehicle swaps, and pickups.
* Building and maintaining relationships with repairers and clients for effective communication and support.
* Ensuring CSEs meet their targets, complete tasks on time, and contribute to branch and company KPIs aligned with Carbiz's values.
* Performing ad hoc administrative and operational tasks as needed.
* Complying with company policies, particularly WHS standards, to maintain a safe work environment.
About You
* Proven experience in a similar operations management role, ideally within automotive, car rental, or logistics (industry experience desirable but not essential).
* Strong team leadership and development skills.
* A customer-focused approach with experience managing relationships and delivering exceptional service.
* A track record of meeting operational targets and improving efficiency.
* The ability to multitask and prioritise effectively in a fast-paced environment.
* Strong problem-solving skills and attention to detail.
Benefits
* Bonus Incentive Scheme – Additional earning potentials through various streams of bonus incentives.
* Employee Wellbeing Program – Access to comprehensive 24/7 real time support through chat or phone as well as access to a wellbeing library of resources through Sonder for safety, mental and physical wellbeing.
* Exclusive Discounts – Access special offers and discounts through platforms like SWAG/Employment Hero and Flare.
* Team Celebrations – Monthly team lunches, birthday celebrations, and festive gatherings for major events.
* Career Development – Ongoing training, mentorship, and opportunities for growth.
Apply Now
If you're ready to step into a Branch Operations Manager role with a growing, people-focused company, click APPLY and our Talent Team will be in touch!
#J-18808-Ljbffr