About the Role
We are looking for an Administration Assistant to join our team!
Anxiety House Sunshine Coast is a team of Psychologists who are committed to helping our clients overcome their anxiety and reclaim their lives, one step at a time. Our team is led by Dr. Emily O'Leary, Managing Director and Amber Rattray Clinical Director, who bring with them an unwavering commitment to providing clients with the highest quality of care.
Responsibilities
* You will collaborate closely with our administrative assistants and the Practice Manager daily, promoting a calm and cohesive team environment to maintain seamless clinic operations.
* Your primary focus will be on providing each client who walks through the door with an unmatched experience while upholding the highest standards of care.
* Supporting our Practice Manager, Administration & Clinical Team to ensure streamlined processes.
* Open & Closing of Clinic: Manage the opening and closing procedures of the clinic, ensuring a smooth and secure transition for clients and staff.
* Front Desk Support: Greet and assist clients, answer phone calls, and manage appointment scheduling.
* Actioning new referrals and enquiries, process Mental Health Care Plans and ensuring clinicians schedules are full.
* Assisting with any administration duties to help maintain clinic efficiency.
* Record Keeping: Maintain accurate and confidential client records, ensuring compliance with privacy regulations.
* Billing and Payments: Process client payments, Medicare & Workcover claims, NDIS invoices, and assist with any client billing inquiries.
* Assisting Clinicians: Provide administrative support to Psychologists, including document preparation, data entry, and other tasks as needed.
About You
Previous experience in an administrative role is preferred (1 year experience). There is flexibility around the days/hours for this role, but the role will suit someone who is available to work 2-3 full days a week, including some early starts (8am) and/or later finishes (6pm) with flexibility to cover extra shifts when required.
* Excellent organizational and multitasking abilities essential.
* Previous experience with Medicare, MHCP, NDIS invoicing is preferred.
* Strong communication skills, both written and verbal.
* High-level of interpersonal skills.
* Attention to detail.
* Solid written and verbal communication skills.
* Professional and personable telephone manner.
* Ability to work independently and as part of a team.
* Can prioritise, particularly when there are competing demands.
* Takes pride in being organised and efficient.
* Strong ethical compass and respect for confidentiality.
* High-level of computer literacy.
Attributes
* Empathetic, calm and understanding nature.
* Ability to maintain confidentiality and handle sensitive information.
* Proactive problem solver with a positive attitude.
* Flexibility to adapt to a dynamic work environment.
What are the perks
* Quarterly social and team events.
* A family friendly, supportive workplace focused on client and team wellbeing.
* Well‐developed systems, policies and procedures.
* Competitive rates.
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