Overview
URGENT HIRE: Aged Care Customer Service Officer – Full-Time In-Office | Immediate Start
Are you a confident communicator with experience in Aged Care or call centre support?
We're on the hunt for a
clear-speaking, enthusiastic, and adaptable
professional to be the
first point of contact
on our busy 1300 line.
What You'll Do
Answer inbound calls from clients and triage inquiries across rostering, package coordination, and eligibility for aged care services.
Conduct discovery calls to assess client needs, referral status, and service provision.
Provide clear, compassionate information and direct calls appropriately.
Work closely with a tight-knit, supportive team (5 people), reporting directly to a hands-on Team Leader.
What We're Looking For
Exceptional phone manner – clear, warm, and confident.
Customer service or call centre experience in the Aged Care sector is highly valued.
Intermediate Excel skills, strong with data entry and input systems (Procura knowledge a plus).
Able to hit the ground running, but we offer supportive onboarding and training.
Must be enthusiastic, team-focused, and thrive in a fast-paced environment.
Working Holiday Visa holders welcome – must be fluent and clear in English.
Role Details
Start: ASAP
Compensation: $35 plus super per hour
Hours: Full-time in-office, Monday to Friday, 9:00–5:00 (some flexibility: 8:30–4:30)
Location: Office-based, Salisbury South (car parking provided)
Duration: Initial contract to 30 July (possible extension or permanency)
Environment: Skilled, collaborative, never solo.
You'll always be supported.
Dress Code: Smart casual
Clearances: Police check required
Why This Role Stands Out
Immediate opportunity to step into a skilled, high-impact role.
Supportive supervisor and team — you're never left on your own.
Genuine pathway for high performers.
No direct contact – vaccination not mandatory.
Great work-life balance – regular office hours.
This is a fast-moving opportunity.
If you're confident, experienced, and ready to step into a meaningful role supporting aged care clients, we want to hear from you today.
Apply now — interviews happening immediately.
Note: For all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading.
This excludes permanent and fixed term roles.
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