* Full-time, continuing (permanent) position | Remuneration up to $94,862 p.a.
* Thrive in a vibrant university community based at our Gold Coast or Lismore campus
* Enjoy on-the-job training and development within a supportive team
International Enquiry & Conversion Officer
We invite you to join our dynamic sales and customer service team to respond efficiently and warmly to enquiries from prospective international students. You will receive extensive hands‐on training and mentoring to build confidence and contribute from day one. Proficiency in English is essential, and fluency in another language relevant to our international student community is highly regarded.
Responsibilities
* Engage with potential international students through outbound calls, CRM, emails and follow‐ups, understanding their needs and identifying opportunities to convert inquiries into applications and encourage students to accept their offer to study at Southern Cross University.
* Follow established systems, protocols, and procedures to ensure effective communication, providing timely and accurate information in response to prospective student inquiries through various channels, including phone, email, live web chat, and social media.
* Utilise the Customer Relationship Management (CRM) system for lead capture, reporting, and communication while maintaining accurate records. Assist with outreach conversion activities and promotional events, such as Open Days, by providing friendly and professional support to prospective students.
Qualifications
* A relevant tertiary qualification at Associate Diploma level, and/or progress towards the completion of a Bachelor‐level degree, and/or previous experience in an outbound call centre or a related sales position is preferred.
* Proficiency in Microsoft Office Suite and CRM software such as Microsoft Dynamics.
* Excellent written and verbal communication skills. Fluency in Mandarin, Hindi, Nepalese, Korean, Vietnamese, Sinhala, Tamil, Portuguese, or Bengali is highly valued.
* Strong phone presence, cold‐calling ability, and customer service skills to engage confidently with prospective students.
Job Details
* Full-time, continuing (permanent)
* Located at either Gold Coast, QLD 4225, or Lismore, NSW 2480.
* HEW Level 4. The base salary ranges from $75,500 - $81,079 per annum, plus 17% employer's contribution to superannuation. The total remuneration package is up to $94,862 per annum.
Benefits
You will enjoy a range of perks designed to support your wellbeing, growth and work‐life balance.
EEO Statement
Southern Cross University celebrates the rich diversity of our regions and international community. We are committed to creating an inclusive workplace that welcomes and values people of all backgrounds. We encourage applications from people of all genders, ethnicities, ages, languages, sexual orientations, and people with disabilities. We are dedicated to providing reasonable adjustments to our recruitment process to ensure every candidate can fully participate. For any support through the recruitment process, reach out to .
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