Job Overview
We're looking for people based in Southern Highlands or Cooma who enjoy practical, hands‐on work and are open to trying something new.
People with experience in plumbing, carpentry, electrical work, construction, civils, hospitality, customer service, manufacturing, and similar industries have all thrived in this position.
Safety is at the core of everything we do, and we're looking for people who value working safely, following procedures, and looking out for their teammates and customers.
In this hands‐on, customer‐focused role, you'll help connect homes and communities, making a real difference every day.
This is a permanent, full‐time role.
Responsibilities
As a Customer Field Technician, you'll work independently to complete a variety of tasks across different nbn technologies, including installations, repairs, maintenance, and supporting customers in their homes or businesses.
Your day may involve installing copper or fibre cabling, setting up customer equipment, identifying and fixing faults, and ensuring customers feel supported and informed throughout the process.
Working hours are between 7am and 7pm, with flexibility based on business needs.
You'll receive full training, all required tools, and ongoing support so you can feel confident and set up for success.
Safety is a fundamental part of this role—whether you're handling equipment, working on customer premises, or completing technical tasks, you'll consistently apply safe work practices and follow nbn's safety procedures.
Requirements
Previous experience in telecommunications isn't required; we'll teach you everything you need to know.
What matters most is that you enjoy hands‐on work, solving problems, and speaking with customers.
Experience in fields such as plumbing, carpentry, electrical work, labouring, construction, mechanical work, hospitality, or manufacturing is highly valued.
You'll thrive if you enjoy working independently, managing your workload, and taking pride in delivering quality work.
A strong commitment to safety, clear communication skills, and a current, clean Driver's Licence are essential.
Location
Field base location: Southern Highlands or Cooma areas (specific base location: Bowral).
Equal Opportunity & Accessibility
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please contact or call our Recruitment Accessibility Enquiry Line at +61289189990.
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