Service Delivery Excellence Lead
Be part of shaping a national model of care that empowers people to live at home for life. This is a strategic and operational leadership role responsible for the quality, effectiveness, and growth of in-home aged care and transitional care services.
As Service Delivery Excellence Lead, you will champion person-centred service delivery, build a thriving direct care workforce, and lead the transformation and expansion of our direct care model. Ensure services are person-centred, financially sustainable, and aligned with our new model of care.
This high-impact role at a pivotal time offers the opportunity to design how services are delivered nationally and influence the future direction of our organisation.
* Operational Efficiency
* Strategic Growth
* Quality, Safety & Continuous Improvement
* Stakeholder Engagement
About You
We're looking for a highly capable leader who brings:
* Significant experience leading service delivery in aged care, community services, health or related sectors, delivering results in complex environments
* Deep understanding of person-centred care and its operational application
* Proven ability to lead multidisciplinary teams through organisational change and service redesign
* Strong knowledge of aged care funding frameworks, compliance, and quality systems
* Exceptional communication, partnership building and problem-solving skills
* Strategic thinking, analytical capability, and a passion for innovation
* Tertiary qualifications in Health, Aged Care, Community Services, Management or Business Administration
* Experience managing subcontracted service models, transitional care, hospital discharge pathways or integrated care environments
* Post-doctoral qualifications in Leadership, Business Administration or Change Management
* Relevant qualifications in person-centred care, Dementia care or quality systems
To be considered for this role, you must have full Australian working rights, current Police & Working with Children Checks – we can arrange police checks for successful candidates. Our selection process also includes psychometric assessment.
Why Choose Us
At our organisation, you'll join a passionate NFP driven by purpose, not profit. You will:
* Lead a high-profile, organisation-shaping portfolio
* Drive innovation in a rapidly evolving national home care landscape
* Help build a service that truly empowers older Australians to live well at home
* Work with values-aligned colleagues committed to collaboration, respect and excellence
* Enjoy flexible working arrangements and opportunities for professional development
* Access generous NFP salary packaging benefits to increase your take-home pay
Apply Now
Join a trusted not-for-profit that's redefining how care is delivered in Australia. Be part of creating lasting impact and helping to shape the future of aged care.