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* Contact Centre Experience required
* Candidates must be Australian Citizens
* Great Career Prospects
Our client is looking for a Senior Contact Centre specialist to join its operations team on a permanent basis. You will be responsible for technical support for Cloud Contact Centre technologies. Essential Skills and Experience:
* Minimum of 5 years contact centre experience. Avaya, Verint or NICE CXOne certifications highly preferred.
* In-depth familiarity with ITIL processes (especially Change Management, Incident Management and Problem Management) and extensive hands-on experience in ITIL environments,
* Hands-on troubleshooting experience on any Contact Centre solutions/applications
* Experience in UC & CC design, implementation, and operation.
* Knowledge of major contact centre technologies including: NICE CXOne SBCs and SIP routing AWS and cloud technologies
* Demonstrated ability to clearly understand detailed design documents for discussion
* Proficiency in working independently, demonstrating strong organizational skills, and excelling in high-pressure environments.
For more info contact Aparna on Aparna.Sharma@peoplebank.com.au
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Information Technology
Industries
Software Development
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