The Motel Manager is responsible for the overall planning, organising and controlling of motel operations to deliver high-quality guest accommodation, services and experiences while ensuring commercial performance and regulatory compliance.
Key Duties & Responsibilities
* Direct and oversee reservation, reception, and housekeeping activities to ensure consistent service standards
* Manage and supervise security arrangements, property maintenance, and grounds upkeep
* Ensure compliance with relevant laws and regulations
* Recruit, induct, manage and develop staff; prepare rosters and manage workforce performance
* Monitor and manage property financial performance including budgeting, forecasting, revenue management, and cost control
* Liaise with guests to resolve complaints and ensure guest satisfaction targets are met
* Develop and implement policies, procedures and service standards consistent with the Vanderbilt
* Manage supplier and contractor relationships including procurement and service agreements
* Prepare operational reports and provide regular updates to the parent company
* Oversee health, safety and emergency procedures in compliance with relevant legislation
Qualifications
* AQF Diploma or higher in Hospitality Management, Business Administration or a related discipline; OR a minimum of three years relevant experience in lieu of formal qualifications
* Demonstrated experience in a hotel or motel management role with responsibility for day-to-day operations
* Strong leadership and people management skills
* Sound financial acumen including experience with budgeting, P&L management and revenue optimisation
* Proven ability to maintain regulatory compliance
* Excellent interpersonal and communication skills; ability to manage guest relations effectively
* Competency in property management systems (PMS) and standard office software
* Experience within an accommodation group or management environment
* Knowledge of online distribution channels and revenue management systems
* Understanding of Vanderbilt standards and operational philosophy
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