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Client services and support officer

Ballarat
Federation University Australia
Posted: 6 June
Offer description

Provide service and support to tenants and casual clients in the Flecknoe coworking space.

* Commercial Services and Technology Parks - SMB Campus
* Part-time (0.6), continuing appointment
* HEW 4 - $75,918 p.a. (pro-rata) plus up to 17% superannuation
About the role

You will provide service and support to tenants and casual clients in the Flecknoe coworking space and will provide information, advice and support to all client groups utilising the space. You will be responsible for direct customer services and the coordination of operations of existing tenants, asset and client management of special events, projects, and meeting spaces.

* Collect, curate, and expand information and relationships between the tenants and the University.
* Provide exemplary concierge service for tenants and external business activities such as conferences and events across a range of spaces.
* Ensure that administrative requirements are maintained using a range of software.
* Assist the Commercial Services and Technology Parks administrative team with other client support activities.
About you

You will possess demonstrated experience in providing professional customer service to a diverse range of customers including clients, contractors, members of the public and internal stakeholders.

* Highly developed time and workload management skills to perform duties in a timely manner.
* Demonstrated experience in a service environment, including the demonstrated ability to exercise initiative.
* Demonstrated skills in software packages such as MS Office and databases.

All University positions must hold a valid Employer Working With Children Check (WWCC). Please refer to the position description for WWCC requirements.

How to apply

Please apply by Tuesday, 16 June 2026.

Applicants are required to submit a resume and suitability statement not to exceed two pages.

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