Lead Customer Experience Operations
A senior customer service professional is required to oversee and improve the operational excellence of our recruitment agency.
This role involves directing customer service operations, focusing on process refinement and team growth.
The ideal candidate will drive operational consistency, optimize workflows, and champion customer satisfaction.
Key Responsibilities:
* Direct teams to achieve operational excellence
* Develop processes to improve customer experience
* Drive results through effective leadership
Requirements:
* Experience in customer-facing roles with strong communication skills
* Proactive approach with a focus on team development
* Strong leadership skills with the ability to drive results
Benefits:
* Opportunity to work in a dynamic recruitment agency
* Chance to lead a team and drive operational excellence
* Professional development opportunities