Job Overview
We're hiring a Customer Service Assistant for a casual role in Toowoomba. Your responsibilities will include, but are not limited to:
* Deliver outstanding customer service by greeting, assisting, and advising customers on equipment, availability, and pricing.
* Maintain the presentation and smooth operation of the branch, including the showroom, yard, and storage areas.
* Inspect, clean, service, and prepare hire equipment to a high standard.
* Coordinate with operations and workshop teams to ensure timely equipment availability and readiness.
* Manage equipment logistics, including safe loading/unloading, deliveries and pickups, and providing safe-use demonstrations to customers.
What We Are Looking For
* Previous experience in the hire, construction industry or a similar customer-facing role.
* Ability to handle multiple tasks simultaneously in a fast-paced environment.
* Genuine interest in machinery and equipment (training will be provided).
* Positive attitude and a collaborative team player.
* Proficiency in basic computer applications.
* An LR licence (or higher) and/or a forklift licence will be highly regarded.
What We Offer
* Comprehensive training and ongoing support.
* A supportive, safe and friendly team environment.
About Us
Master Hire is a family owned, award‐winning hire company based throughout SouthEast Queensland and Northern New South Wales. Our company provides hire solutions for the construction, industrial, mining, trades and DIY markets. Since our doors first opened in September 1990, we have grown to become the number one service provider of hire products in our chosen markets, built on values of honesty, respect, teamwork and a commitment to exceptional customer service.
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