Drives technical leadership and innovation within and across technology domains, serving as a trusted advisor for complex, cross‑functional initiatives at regional and global scale. Leads the design, planning, and delivery of tailored solutions that address current and future customer needs, leveraging deep expertise in Cisco and third‑party technologies, advanced AI, and automation. Partners with senior customer leaders and cross‑functional teams to guide strategic engagements, shape technical adoption journeys, and ensure solutions deliver measurable business value and long‑term customer success. Champions documentation excellence, digital asset creation, and knowledge management, synthesizing customer feedback and industry trends to influence Cisco’s product direction and enhance methodologies. Expands relationships, cultivates new opportunities, and drives continuous improvement by integrating advanced technologies, sharing best practices, and enabling transformation for both customers and internal teams.
What You’ll Do
* Lead the end‑to‑end technical delivery of Cisco Service Provider solutions, owning solution design, implementation, and customer acceptance across complex SP network programs.
* Act as the senior technical authority during delivery, translating high‑level designs (HLDs) into low‑level designs (LLDs), MOPs, and validated implementation plans.
* Lead and manage the full services project lifecycle across the customer’s engagements: initiation, planning, execution, monitoring/control, and closure.
* Coordinate multiple concurrent projects within the program, ensuring delivery on time, within budget, and to agreed quality while adhering to Cisco’s GPMO methodology.
* Act as the central point of program control and communication between Cisco Create and maintain detailed project/program plans, including scope, schedule, resources, cost, quality, communications, and risk/issue logs.
* Drive adherence to scope and manage change requests with the customer, partners, and Cisco account teams.
* Monitor baseline dimensions – schedule, cost, and quality – and proactively identify and mitigate risks with clear contingency plans.
* Lead strategic technical discussions across stakeholders, share Cisco’s product roadmap by integrating customer feedback and market insights, and develop differentiated solutions that drive long‑term business value.
Minimum Qualifications
* 15+ years in SP network delivery/consulting, with significant time in a senior design or architect capacity.
* Hands‑on experience with scope, schedule, cost, risk, and change management in a services delivery context.
* Proficiency with standard PM tooling such as Microsoft Project, Excel, Word, and PowerPoint.
* Strong customer‑facing communication and the ability to present technical solutions to engineering and leadership audiences.
* PMP certification or equivalent project/program management credential (PRINCE2, etc.).
Core Technical Skills — Transport & Routing
* Deep expertise in MPLS, including LDP, RSVP‑TE, MPLS‑TE, L2VPN/L3VPN (VPNv4/VPNv6, EVPN), and traffic engineering at SP scale.
* Strong hands‑on SRv6 design and deployment experience – uSID, SRv6 TE policies, flex‑algo, and migration strategies from MPLS/SR‑MPLS to SRv6.
* Segment Routing (SR‑MPLS) fundamentals: SR‑TE, On‑Demand Next‑Hop (ODN), and SR policy automation.
* Proven IGP/BGP design at scale (IS‑IS, OSPF, BGP including route reflection, BGP‑LU, and BGP‑LS for controller integration).
Delivery & Execution Skills
* Own technical delivery quality across the project lifecycle: design validation, lab/PoC, staging, migration, cutover, and operational handover.
* Produce and review delivery artifacts – HLD/LLD, MOPs, NIPs, test plans, and acceptance criteria.
* Excellent communication, negotiation, and stakeholder‑management skills across both engineering and executive audiences.
* High customer orientation: understands the business impact of delivery outcomes for a carrier and manages expectations transparently.
* Serve as the escalation point for complex technical issues during deployment and stabilization.
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