Job ID: 3131974 | Amazon Support Services Pty Ltd
Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment.
For more information regarding security clearances please visit https://www.agsva.gov.au/.
The AWS Region Services team combines AWS global cloud leadership with Australian security expertise to deliver highly secure, scalable environments for sensitive workloads. We're creating innovative ways to use cloud computing, artificial intelligence, and machine learning while maintaining the highest standards of security and operational excellence.
The Engineering organisation within Region Services is structured across core capability pillars: Compute & Machine Learning, Security Identity & Compliance, Storage & Databases, and a growing capability domain. These pillars encompass a team of varying technical skillsets, including Engineers; Technical Program Managers and Subject Matter Experts, organised into focused sub‐teams.
This is an opportunity to make a lasting impact on Australia's digital future. You'll work with AWS services, implement innovative solutions, and help customers succeed in their most important missions. We're committed to helping our builders grow through continuous learning, mentoring, and collaboration with industry experts.
Are you ready to build the future of secure cloud computing in Australia?
Key job responsibilities
Systems Engineers at AWS dive deep into understanding the root cause of a customer issue, investigate why a metric is trending the wrong way and consult with senior engineers. We own our services and believe in making out‐of‐hours support as painless as possible. To achieve this, we implement Operational Excellence best practices and strive to automate manual processes.
Systems Engineers possess and/or develop a broad range of skills. They utilise their Linux skills to troubleshoot, innovate fixes and workarounds, keep software up‐to‐date and provide data and metrics that help manage the capacity and efficiency of our services. They may draw on their networking knowledge to identify and troubleshoot network connectivity issues. They communicate clearly and collaborate with others to deliver results. They are self‐starters, comfortable dealing with ambiguity and change. They are customer‐obsessed, always looking to understand customer pain points and find resolutions quickly and completely.
A day in the life
Your morning begins with a quick scan of service health dashboards — the metrics you've built tell the story of how your systems performed overnight. A trending anomaly catches your eye, and you're already forming hypotheses before your coffee cools.
By mid‐morning, you're deep in a troubleshooting session. A customer‐impacting issue requires your Linux expertise to trace through logs, identify the root cause, and implement a fix that's both immediate and durable. You document your findings, knowing this knowledge will accelerate the team's response next time.
After lunch, you join a design review with senior engineers. The team is discussing automation opportunities — a manual process that's been consuming hours each week. You propose an approach that leverages your understanding of the system's architecture, and the team builds on your idea. By the end of the session, you have a plan that will eliminate toil and improve reliability simultaneously.
Later, you're investigating a networking connectivity issue. Your knowledge of the underlying infrastructure helps you pinpoint where traffic is being disrupted, and you collaborate with colleagues across capability pillars to implement a resolution that strengthens the entire service.
Before wrapping up, you update your operational runbooks with today's learnings and check in on a capacity metric you've been tracking. The trend confirms your earlier recommendation was right — the team has headroom for the coming quarter. You close your laptop knowing that today, you made critical systems more resilient, more automated, and more capable than yesterday.
About the team
Region Services provides the highest caliber Operational Solutions and Cleared Support for services within our Regions. We provide 'hands on keyboard' support to our service teams by deploying changes into these isolated regions, monitoring the results, and reporting any issues that are observed.
Basic Qualifications
* 1+ years of experience with Linux, using the command line and basic administration, and computer networking fundamentals
* 1+ years of experience troubleshooting operations for highly scalable Linux systems running a large variety of back‐end micro‐service applications.
* Knowledge of scripting in a language such as Bash, Python, or Ruby, etc., with a focus on automation and solving systems issues.
Preferred Qualifications
* Bachelor's degree in Computer Science or other technical degree or related experience
* Proficient troubleshooting and anticipating problems that affect the performance, reliability, or availability of software systems
* 1+ Years of Operations experience working with CI/CD Pipelines and deployment systems like Terraform, Github Actions, Jenkins, or others
* Experience with Infrastructure as Code, (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar)
Acknowledgement of country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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