About the Role
The Technical Support Engineer will manage and resolve challenging issues for ServiceNow platform partners and customers. This includes developing subject matter expertise within the customer support department and collaborating with other team members across various technologies.
Responsibilities
* Manage and resolve complex ServiceNow issues for partners and customers.
* Develop deep subject matter expertise in the ServiceNow platform and related technologies.
* Collaborate with team members across multiple technology domains to deliver effective solutions.
Requirements
* Minimum 4+ years of relevant work experience.
* Demonstrated ability to troubleshoot the most difficult technical issues.
* Ability to work with high‐value customer administrators and developers.
* Creative problem‐solving approach and strong analytical skills.
* Proficiency in analyzing log files and standard debugging concepts.
* Strong experience with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML.
* Strong experience with JavaScript, AngularJS and Jelly.
* Strong experience working in Java or a similar backend programming language.
* Experience and understanding of Object‐Oriented Design.
* Experience with relational databases such as MySQL and Oracle.
* Working knowledge of the components in a web application stack.
* Excellent client/customer management skills.
* Excellent written and verbal communication skills in English, with the ability to clearly articulate solutions to complex technical problems.
* Knowledge of incident, problem, and change management, knowledge‐base management, defect, and escalation management.
Nice to Have
* Familiarity with Linux, UNIX or other operating systems.
* Previous experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros).
* Experience providing SaaS support.
Education
Bachelor's or higher in Computer Information Systems or equivalent experience in a related field.
Location & Eligibility
Must be based in Sydney and be a Permanent Resident or Citizen.
Application Process
Send a résumé in Microsoft Word format (.doc or .docx) to rsharma@welovesalt.com for a confidential discussion.
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