Job Title: Microsoft Dynamics 365 Functional Analyst
Description:
We are seeking an experienced and skilled Microsoft Dynamics 365 Functional Analyst to join our team. The successful candidate will have a deep understanding of the software and be able to provide exceptional support to our organisation.
Key Responsibilities:
* Collaborate with business units to understand their processes and requirements, and translate these into detailed build requirements for Dynamics 365 and Azure solutions.
* Create and draw Business Process Flow (BPF) diagrams and other technical diagrams to support business process re-engineering efforts.
* Assist with the data migration design from legacy systems to Dynamics 365, ensuring data integrity and compatibility.
* Assist with system testing to guarantee functional requirements are met and to identify any potential issues. This includes executing test cases and performing end-to-end testing.
* Develop training materials and deliver user training sessions to ensure effective adoption of Dynamics 365 across the organisation.
* Provide ongoing support, including analysing and resolving system issues, responding to user queries, and coordinating with technical resources when necessary.
* Ensure compliance with all relevant policies, procedures, and regulatory requirements.
* Stay abreast of new Dynamics 365 features and functionality, recommending and implementing upgrades and enhancements as appropriate.
Requirements:
* Minimum 4 years previous experience as a Dynamics 365 Functional Analyst working for a large IT/ICT organisation or IT Projects (involving significant and/or complex business change elements).
* Bachelor's degree in Information Technology, Business, or a related field.
* Relevant certifications in Dynamics 365 will be considered an asset.
* Experience with Customer Service, Customer Insights - Journeys, and Project Operations.
* Proficient in BPMN 2.0.
Benefits:
* 8 Hours/day - 40 Hour working week.
* The successful candidate will be required to complete a Criminal History Check.
* A competitive salary package will be offered to the successful candidate.
* Ongoing professional development opportunities.
How to Apply:
Please submit your application using the appropriate link, ensuring a Microsoft Word version of your CV is attached.
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Information Technology
Keyword: Analyst