Melbourne, VIC, Australia
Overview
Role : Bank of Melbourne State Lead VIC – Broker Distribution. You will drive Bank of Melbourne’s growth strategy within one of its critical home lending acquisition channels. This is a senior leadership role responsible for the performance, engagement and strategic direction of a frontline distribution team comprising Business Development Managers and Broker Support Officers. You will deepen broker relationships, drive sustainable lending growth, improve broker and customer outcomes, and foster a high-performing, customer-first culture. Through strong sales leadership, market activation and operational discipline, you will ensure Bank of Melbourne remains a broker partner of choice across the VIC market.
What’s the role?
As the Bank of Melbourne State Lead VIC – Broker Distribution, you will play a pivotal role in driving Bank of Melbourne’s growth strategy within one of its most critical home lending acquisition channels. This is a senior leadership role, responsible for the performance, engagement and strategic direction of a frontline distribution team made up of Business Development Managers and Broker Support Officers. You\'ll lead the charge in deepening broker relationships, delivering sustainable lending growth, enhancing broker and customer outcomes, and fostering a high-performing, customer-first culture. Through strong sales leadership, market activation, and operational discipline, you\'ll ensure Bank of Melbourne remains a broker partner of choice across the VIC market.
How will I help?
- Lead and coach a high-performing, State-based distribution team of Business Development Managers and Broker Support Officers
- Drive strategic growth, home loan settlements, broker experience and NPS outcomes across the VIC broker channel
- Develop and execute targeted market activation strategies to maximise broker engagement and business opportunities
- Act as a senior point of contact for escalations and complex issue resolution between brokers, aggregators, and internal teams
- Build, strengthen, and manage relationships with key aggregators and top-tier broker groups to drive sustainable business growth
- Embed structured operating rhythms, sales disciplines, and performance routines across the team for consistent execution
- Support capability uplift and career development through coaching, mentoring and performance management
- Champion a strong risk culture and ensure compliance with customer service and risk management frameworks
What do I need?
- A deep understanding and exposure to the Mortgage Broker industry
- Proven experience in attending, facilitating and presenting at networking events
- Proven success in sales coaching and performance uplift
- An existing and credible broker network
- Business or Retail Banking experience
About Bank of Melbourne
Bank of Melbourne is part of the Westpac Group. We’re obsessed with becoming our customers’ #1 banking partner for life and are committed to making Bank of Melbourne the best place to work in the country. Here are some of the ways we’re already doing that:
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
- A variety of leave options including Culture, Lifestyle and Wellbeing leave
- Tailored learning and development opportunities to help your grow your career within the bank
- Opportunities to contribute to the community through volunteering initiatives
Create your future today
To get started, simply click on the APPLY or APPLY NOW button.
We’re committed to a supportive and inclusive community. We welcome everyone—no matter age, gender, background, or abilities. We also provide additional support for veterans, Indigenous Australians and the neurodiverse community.
If you need adjustments during the recruitment process, you can find more information and contact details on the People with Disability and/or needing Accessibility Requirements page on our website.
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