The Opportunity
Join our dynamic team in Kilburn as a CX Data Consultant where you'll play a vital role in supporting our Sales and Customer Experience functions. This position offers an exciting opportunity to manage master data for new businesses, handle amendments, and process cancellations while working with cutting‐edge systems like Salesforce. You'll work on specific data areas, managing case queues and project‐based data entry work that directly impacts our customer experience.
What's on offer
* Full time permanent position
* Competitive salary package and benefits
* Supportive and collaborative work environment
* Professional development opportunities
What you'll be responsible for
* Managing specific data areas, case queues in Salesforce with billing updates, pricing adjustments, and PO updates
* Processing service agreements, managing cases, and handling project-based data entry work
* Maintaining quality and compliance processes for master data management
* Ensuring accurate and timely data entry while monitoring master data quality to meet company standards
* Building effective relationships across all CX pillars and pushing back on representatives when needed to bridge data operations with customer experience outcomes
What you'll need to be successful
* 2-3 years' data entry experience with strong Salesforce proficiency (Highly desired); SAP, Excel, and Google Docs experience desired
* Typing speed of 60 wpm with 80%+ accuracy and exceptional attention to detail
* Understanding of how data entry impacts customer experience with ability to push back constructively
* Outstanding communication skills and demonstrated ability to multitask in a fast‐paced environment
* Great interpersonal skills and ability to engage positively with internal/external stakeholders
Veolia's AlwaysSafe culture prioritises workplace safety. Shortlisted candidates must be prepared to undertake a full pre-employment medical check (including drug and alcohol screening) and National Police Clearance. We operate a zero tolerance drug and alcohol approach.
Benefits
* Generous paid parental leave and paid volunteer days
* Flexible and hybrid working arrangements
* Superannuation contributions on unpaid parental leave
* Fitness Passport and discounted health insurance
* Employee Assistance Program (Thrive) for you and your family
* Car allowances, novated leasing, and vehicle discounts
* Bonus and referral programs, plus employee share plan
* Ongoing professional development and clear career pathways
Join a team that values your wellbeing, growth, and contribution—while making a real impact on the environment and our communities.
Fairness, Diversity & Inclusion
Veolia is committed to fostering a diverse, equitable, and inclusive workplace where everyone is valued and respected. We welcome applications from all backgrounds and provide a safe, supportive, and accessible environment.
If you require adjustments to the recruitment process, please let us know. We conduct recruitment fairly, ethically, and transparently based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia or related third parties must disclose this information.
Discover more about our benefits, culture, and commitment to diversity at anz.veolia.com/careers.
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