Job Summary
Primary Location VIC - Melbourne - 655 Collins St
ServiceStream is looking for a Senior Digital Support Engineer to join our national team and deliver exceptional frontline and Level 2 technical support across our digital workplace. This role blends Service Desk responsibilities with End User Computing (EUC) expertise—to ensure a smooth and productive technology experience for all users. The role is open exclusively to Australian citizens and is offered as a 12‐month fixed‐term contract with potential for extension.
About the Role
As a Senior Digital Support Engineer, you'll be the first point of contact for technical enquiries and escalations, supporting our people across Australia. You'll work across hardware, software, mobile devices, Microsoft 365 products, and digital workplace tools to keep our teams productive and connected. You will also contribute to continuous improvement of the support function, including updates to knowledge bases, process enhancements, and employee onboarding support.
What You'll Do
* Provide high‐quality first‐level support via phone, e‐mail, ticketing systems and in‐person requests.
* Troubleshoot a wide range of issues including hardware, software, account access, connectivity and digital workplace tools.
* Act as a Level 2 escalation point for more complex technical issues.
* Administer, configure, and support end‐user devices including Windows, macOS, Apple, and Android.
* Support enterprise applications such as Microsoft365, Teams and SharePoint.
* Assist with employee onboarding/offboarding, including device provisioning.
* Contribute to process improvement, automation ideas, and knowledge base documentation.
* Deliver exceptional customer service to ensure a positive user experience.
What You'll Bring
* Australian Citizen.
* Bachelor's degree in IT, Computer Science, or equivalent experience.
* 3+ years' experience in IT support or service desk environments.
* Strong troubleshooting skills across Windows, macOS, and mobile platforms.
* Experience with Microsoft365 administration.
* Excellent communication, analytical and problem‐solving abilities.
* Familiarity with ITSM tools such as ServiceNow or Jira.
* Ability to work onsite 5 days per week and participate in rostered phone coverage.
* Preferred: Certifications such as CompTIAA+, Microsoft365 Certified: Modern Desktop Administrator, or ITIL Foundation.
* Preferred: Experience with mobile device management (MDM) tools.
* Preferred: Basic understanding of networking (TCP/IP, DNS, DHCP).
Benefits of Working With Us
* Growth – Career development and internal mobility opportunities across our diverse business.
* Discounts – Access to hundreds of retail and service discounts including Woolworths, JB Hi‐Fi, Airbnb and Bupa.
* Paid leave – Parental, cultural, community service, study, corporate volunteering and purchased leave options.
* Culture – A workplace that values diversity, inclusion and celebrates excellence.
#J-18808-Ljbffr