Be a key member of the management team at The Seabreeze Hotel, working closely with the Hotel Manager and sharing a passion for delivering exceptional guest experiences. You will oversee the day-to-day operations of the accommodation department while providing administrative support to ensure the smooth and efficient running of the venue, featuring fully refurbished 4.5-star accommodation.
Key Responsibilities
* Lead daily operations of the front office and housekeeping departments to ensure smooth functioning and exceptional guest experiences.
* Plan, organise, and direct team members to maintain the highest standards of guest satisfaction.
* Oversee and support key administrative functions, including banking processes, gaming clearances, onboarding, and compliance to ensure smooth and compliant venue operations.
* Take ownership and develop streamlined processes, allowing you to shape and improve the way we operate.
* Train new staff to meet required standards and ensure continuous development.
* Proactively coordinate and manage all correspondence, including emails, information requests, and report preparation, ensuring timely responses.
* Track all debtors and follow up on payments to ensure financial accountability.
* Assist staff in performing duties and efficiently accommodate all guest requests.
Who We Are Looking For
To be successful in the role, you will possess the following:
* A minimum of 2 years experience as an Accommodation, Admin, or Front Office Manager in a hospitality environment.
* Current QLD RSA & RSG (or ability to obtain).
* Previous experience with a PMS.
* A positive, solutions-based focus with strong strategic thinking and the ability to forward plan successfully.
* Experience in coaching and developing a team with a passion for performance and development.
* Excellent time management skills.
* A desire to develop your skills and progress your leadership experience.
About Us
Nestled along Mackay's stunning coastline, the Seabreeze Hotel is a vibrant destination for locals and visitors to relax, dine, and enjoy our welcoming community. Renowned for exceptional service and unforgettable experiences, we pride ourselves on a culture of passion, innovation, and teamwork.
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