We're one of Australia's largest property groups, managing $35 billion worth of assets across the country.
The role
We have an opportunity for a Customer Solutions Manager where you will be the driving force behind the customer solution strategy at our 8 Exhibition Street asset, reporting directly to the General Manager.
This role places you at the forefront of tenant engagement and service delivery, ensuring every interaction reflects the highest standards of quality and professionalism. You will collaborate across GPT's national teams—including Property Operations, Marketing & Customer Experience, and Flexible Workspace Solutions—to deliver seamless services, events, and innovative customer initiatives that bring the building to life.
With oversight of concierge operations and a focus on creating a premium‐grade experience, this is your opportunity to shape how our customers experience one of premium commercial assets.
Responsibilities
* Supporting the Senior Property Manager in liaising with Office and Retail Customers
* Ensuring that all requests are dealt with in a timely manner and by the appropriate member of the management and wider on‐site contractor team in a timely manner
* Delivering exceptional customer service every day. Strive to continuously enhance service performance and improve the customer journey to offer seamless experiences
* Supporting the Senior Property Manager with preparation, coordination, and execution of property documentation. This includes managing telecommunications, storage, carpark and other licenses and deeds
* Assisting with the Monthly Asset Review Minutes, quarterly reporting, business plans, valuations and other reports and information as required
* Working collaboratively with the wider asset management teams to develop strategic plans for the assets, focusing on asset positioning, leasing strategy and marketing initiatives
Qualifications
* Tertiary qualifications in Property, Business, Finance, or a related discipline are advantageous but not essential
* At least 2 years' experience in commercial, industrial or retail property management
* Hold a current REIQ Salespersons License (or be willing to obtain)
* Broad understanding and practical application of the following
o Retail Leases Act
o Property Management practices
* Excellent attention to detail and ability to remain focused on specific tasks
Benefits
* Enjoy flexible working arrangements and generous leave options
* Experience market‐leading parental leave benefits including 22 weeks paid leave for either carer and childcare allowance once you return to work
* Embrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth
* Engage in comprehensive wellbeing programs and benefit from market‐leading policies and support tailored to diverse needs
* Be recognised by peers through nomination awards and take part in our generous Employee Referral Program
Inclusion
GPT offers an inclusive workplace culture and embraces people with diverse perspectives, skills and backgrounds. We welcome applications from First Nations candidates, members of the LGBTQIA+ community, people living with disability and people of diverse ages, cultures and backgrounds.
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